User Terms of Service


By using the MrWash Service, you agree to be bound by these User Terms of Service (“Terms of Service”).

Please read the following Terms of Service carefully before using the MrWash Service. If you do not agree with the Terms of Service, please do not use the MrWash Service. These Terms of Service apply to any use of the MrWash Service and to the Purchase Agreements made hereunder. A more detailed description of the MrWash Service and information on system requirements is available at Mr-Wash.eu

If you have a MrWash at Work Account, these Terms of Service also apply to our customer organization which has granted you the MrWash at Work Feature (“Customer Organization”) with respect to Orders made by you through the MrWash at Work Feature. If there is any discrepancy between these Terms of Service and the MrWash Corporate Terms & Conditions applicable to the Customer Organization, the MrWash Corporate Terms & Conditions shall, however, prevail.

The Terms of Service are concluded between us and the User only, and not with Apple Inc., and Apple Inc. is not responsible for the MrWash App or the content thereof. You agree that Apple Inc., and Apple Inc.’s subsidiaries (“Apple”), are third party beneficiaries of the Terms of Service, and that, upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service against you as a third-party beneficiary thereof.

1. Definitions
Partner” means an independent laundry owner or car wash or other cleaning services partner who has signed a partnership agreement with MrWash and who offers its products and delivery services, if applicable, through the MrWash Service.

Purchase Agreement” means an agreement for the purchase of Partner’s products and possible delivery services made on an Order. With respect to Orders placed through the MrWash at Work Feature, the Purchase Agreement forms a binding agreement between the Partner and the Customer Organization. With respect to Orders placed through any other payment method of the User, the Purchase Agreement forms a binding agreement between Partner and the User.

MrWash” means:

BnpInvest UAB, Registration code: 305594912 located in A. Goštauto g. 8-215, LT-01108 Vilnius, Lithuania

MrWash App” means a digital application called MrWash provided by Bnpinvest UAB for natural and legal persons to order services from MrWash’s Partners.

MrWash at Work Account” means a user account in the MrWash App onto which the MrWash at Work Feature has been added.

MrWash at Work Feature” means the payment method and feature of the MrWash App through which the Customer Organization’s authorized Users can make Orders at the Customer Organization’s cost.

MrWash Service” means both MrWash App and MrWash website Mr-Wash.eu and other additional locations as mentioned at Mr-Wash.eu

User” or “you” means a natural person using the MrWash Service.

2. Identity of MrWash

BnPinvest UAB., Registration code: 305594912 Located in A. Goštauto g. 8-215, LT-01108 Vilnius, Lithuania

Trade name: “MrWash",

Email address: info@Mr-Wash.eu

*Please note that while the MrWash Service is legally provided to you by your local MrWash entity in Lithuania, the payment service is arranged by BnPinvest UAB through a third party payment service provider. This also means that BnPinvest UAB is responsible for possible refunds, complaints and other claims related to your transactions in the MrWash Service. You may thus contact BnPinvest UAB directly at the contact details provided above in case of any dispute or claim related to the MrWash Service.

Information about the identity and products and services of the Partners will be provided through the MrWash App and MrWash website.

3. Description of the MrWash Service

3.1. MrWash provides a platform on which the User can purchase cleaning services and products and delivery services from the Partner of his/her choice. MrWash also sells delivery services to Users located in Lithuania in relation to cleaning products purchased from certain Partners.

3.2. The Partners provide the information about their products and services in the MrWash Service, including information on menus and product prices. If you have any cleaning preferences or other detergent restrictions, please contact the relevant Partner. The Partner will provide cleaning-specific information upon request. The sale and purchase of the Partner’s products and services may be subject to additional terms and conditions of the Partners as set out in the MrWash Service. When selecting the Partner’s products and services that the User wishes to purchase from the Partner, the User makes a binding order to purchase the products and services from the Partner on the terms and conditions presented to the User in the MrWash Service before placing the order (“the Order”). After having received the Order, MrWash will transmit the details of the Order to the Partner. When the Order is accepted by the Partner and MrWash has provided the User with an order confirmation on behalf of the Partner, the User or the Customer Organization and the Partner enter into the Purchase Agreement. MrWash will provide the User with a receipt on behalf of the Partner (unless regulation in the country where the User is located requires that the Partner provides the receipt directly to the User). For Users located in Lithuania, in relation to cleaning services purchased from certain Partners: When the Order is accepted by the Partner and the order confirmation is provided to the User, in addition to entering into the Purchase Agreement with the Partner for the purchase of the Partner’s services, the User or the Customer Organization and MrWash enter into a legally binding agreement for the purchase of any delivery services ordered by User through the MrWash Service.

3.3. The Partner selected by the User will prepare (and deliver, if delivery services have been ordered) the products or services set out on the Order to the User. MrWash is not responsible or liable towards the User for the proper execution of the Purchase Agreement by the Partner. For Users located in Lithuania in relation to cleaning products or services purchased from certain Partners: MrWash is liable for the execution of the delivery services ordered by the User from MrWash on the Order as set out in these Terms of Service.

3.4. After the Order has been placed by the User, the Order cannot be canceled by the User. You cannot withdraw or cancel an Order for products or delivery services once you have placed it. Prior to placing an Order for a product or service, you should carefully review your selection.

MrWash is a marketplace that facilitates transactions and delivery services by providing a platform on which the User can purchase cleaning services and products and/or other products and delivery services in relation to cleaning products and/or other products of certain Partners. When you purchase cleaning services or products and/or other products from a Partner, MrWash facilitates the fulfillment of the purchase on the MrWash Service.

Please note and take into consideration that any and all information displayed through the MrWash Service is displayed AS – IS by MrWash as received by it from the Partner and is under the complete and sole responsibility of the Partner. So, If you have certain cleaning preferences or you have any other cleaning detergent restrictions, or if you have any question or concern with regard to any matter related to products or services sold and offered by the Partner, please contact the relevant Partner which will provide you with the specific information upon request.

When the user wishes to purchase through the use of the MrWash Service and the Order is accepted by the Partner and MrWash has provided the User with an order confirmation on behalf of the Partner, the User or the Customer Organization, as the case may be, shall be considered for all purposes to have entered into the Purchase Agreement. MrWash will provide the User with a receipt that will include payment for the services or products ordered from the Partner and payment for the delivery services.

MrWash shall only be responsible for the transfer of the fees made by the User to the respective Partner and shall not, under any circumstances, be liable or responsible towards the User for the proper execution of the Order by the Partner. Both the User and the Partner each acknowledge and confirm that the Partner is solely liable for any defects in the contents and preparation of the Order or other shortcomings in the performance of the Order.

4. User Accounts

4.1. You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the MrWash Service in the form offered to you by us from time to time solely for the purposes set out herein. The license granted to the User for the iOS MrWash App downloaded from Apple’s App Store is further limited to a license to use the MrWash App on any Apple-branded products that the User owns or controls and as permitted by the Usage Rules set forth in the App Store Terms of Service and these Terms of Service.

4.2. In order to use the MrWash Service, the User must create a user account by following the registration instructions in the MrWash Service. The MrWash Service credentials are personal (unless otherwise agreed between MrWash and the Customer Organization). The User shall ensure that any user account credentials and equivalent information required to access the user account of the User or the Customer Organization are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account.

4.3. Where it is suspected that an unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform MrWash thereof. The User shall be responsible for any use of the MrWash Service and any activity under the user account of the User.

4.4. In order to use the MrWash Service, you must submit valid credit card or other payment method information to MrWash. MrWash does not store information of your payment instrument, as this is done by a third party payment service provider used by MrWash. You agree to pay for all purchases arising from your use of the MrWash Service except for purchases made through the MrWash at Work Feature at the Customer Organization’s cost. You must keep the credit card and other payment information that you have submitted to your user account updated.

5. Payments

5.1. The User, or the Customer Organization in case of MrWash at Work Account, will pay the purchase price set out in the Order by using the relevant payment functionality of the MrWash Service. MrWash collects all payments from the Users or the Customer Organizations on behalf of the Partner. If the Order is made by using the MrWash at Work Feature, the User confirms the payment on behalf of the Customer Organization through the MrWash at Work Feature. The User’s or Customer Organization’s payment obligation shall arise upon placing an Order through the MrWash Service.

5.2. The User may fulfil this payment obligation only by using the relevant online payment method provided in the MrWash Service. When the User, or the Customer Organization in case of MrWash at Work Account, has paid the purchase price to MrWash, the User or the Customer Organization has fulfilled its payment obligation towards the Partner.

5.3. In Lithuania, you can fulfil your payment obligation by using a lunch benefit as payment method, if the MrWash Service is compatible with the lunch benefit provided by your employer. You are responsible for ensuring that the Order costs of cleaning services or products and delivery services paid with the lunch benefit does not exceed the limit of the lunch benefit’s daily value, which currently is 10,70 €. The amount exceeding this value can be paid with another acceptable payment method in the MrWash Service. You are obligated to comply with the tax administration’s guidelines regarding use of the lunch benefit. Please note for example that the lunch benefit is personal and does not cover purchase of gift cards, utility products, groceries, convenience food or processed food. You are therefore not entitled to buy such products with the lunch benefit through the MrWash Service.

5.4. The payment will be automatically charged from the User’s credit card, lunch benefit or charged through the Customer Organization’s MrWash at Work Feature, upon delivery of the Order. MrWash is entitled to make an authorisation hold on behalf of the Partner on the User’s credit card, lunch benefit or Customer Organization’s MrWash at Work Feature once the Order has been placed through the MrWash Service. MrWash uses a third party payment service provider for processing of payments.

5.5. Cash is an additional payment method available in Lithuania. Refunds in cash orders will be made in MrWash credits or via another appropriate method. If a user who has made cash order is not in the agreed place of delivery at the agreed time or 5 minutes thereafter, MrWash's customer support will contact the user and agree on an appropriate arrangement for the payment. If the customer support cannot reach the user within 24 hours of the no-show, MrWash will take appropriate measures which may include disabling the cash option from the user or even disabling the user's account at MrWash for further orders.

6. MrWash credits and tokens

6.1. The Users of the MrWash Service can obtain MrWash credits or tokens e.g. by inviting new users to sign up to the MrWash Service. The User can use MrWash credits and tokens to get a discount on their purchases in the MrWash Service.

6.2. MrWash may unilaterally determine the conditions applicable to the granting, use and validity of the MrWash credits and tokens.

6.3. Any signing-up bonus credits or tokens can be used only once.

6.4. MrWash credits and tokens cannot be exchanged to cash.

6.5. The MrWash credits and tokens will be nullified if MrWash detects any abuse of MrWash credits or tokens or suspects or detects that MrWash credits or tokens have been granted on incorrect grounds. In such cases, MrWash shall invoice the amount that was paid using such MrWash credits or tokens.

7. Delivery of an Order

7.1. If the User orders the delivery of the Order through the MrWash Service, the Order will be delivered to the location confirmed by the User in the MrWash Service. The User also has to provide a street address for the confirmed location in the MrWash Service. Delivery services are provided by the Partner to the User or Customer Organization. For Users located in Lithuania in relation to cleaning services or products purchased from certain Partners: MrWash provides the delivery services to the User or Customer Organization.

7.2. The User must be available to receive calls at the phone number the User has submitted to the MrWash Service. If the phone number provided by the User cannot be reached, the delivery may be cancelled by MrWash or the Partner and the User or Customer Organization may be charged for the full price of the Order

7.3. The User may place an order to be delivered as soon as possible (standard delivery method) or by pre-ordering a certain delivery time.

7.4. Standard delivery option: The User must be present at the confirmed location set out in the Order between the time of making the Order until the products set out in the Order have been received. If the User is not available at the location he/she has confirmed within five minutes of the arrival of the delivery of the ordered services or products and the User does not respond after two contact attempts by the courier making the delivery, the delivery may be cancelled by MrWash or the Partner and the User or Customer Organization may be charged for the full price of the Order.

7.5. “Pre-order” delivery option: the User must be present at the confirmed location between ten minutes prior to the pre-ordered delivery time until the moment of delivery in order to receive the Order.

8. Picking up and collecting an Order at the Partner’s point of sale

8.1. If the User has not ordered delivery of the Partner’s products set out in the Order, but the collection at the Partner’s point of sale, the products can be collected at the point of sale of the Partner the User has chosen in connection with the Order. The User will receive a separate electronic confirmation when the products are ready for collection. The Partner or MrWash may set conditions for the identification of the User when picking up the products or services set out in the Order.

8.2. The Partner shall retain the ordered services or products for 60 minutes after the Partner has notified the User that the Order is ready for collection. However, this obligation is limited to the opening hours of the particular Partner’s point of sale and the Order has to be collected before the closing time of said point of sale of the Partner.

9. Time estimates

9.1. Any delivery time or pick-up time or other time estimate communicated to the User by the Partner or MrWash in the MrWash Service are only estimated times. There is no guarantee that the Order will be delivered or available for pick-up or consumption at the estimated time. Delivery times of the products may also be affected by factors such as traffic jams, rush hours and weather conditions.

10. Intellectual Property Rights

10.1. All Intellectual Property Rights in or related to the MrWash Service and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of MrWash and/or its subcontractors/licensors. “Intellectual Property Rights” shall mean copyrights and related rights (including database and catalogue rights and photography rights), patents, utility models, design rights, trademarks, tradenames, trade secrets, know-how and any other form of registered or unregistered intellectual property rights.

10.2. These Terms of Service do not grant the User any Intellectual Property Rights in the MrWash Service and all rights not expressly granted hereunder are reserved by MrWash and its subcontractors/licensors.

10.3. Apple shall not be responsible for any investigation, defense, settlement or discharge of any claim that the iOS MrWash App or your use of it infringes any third party intellectual property right.

11. Additional Provisions for use of the MrWash Service

11.1. The MrWash Service is only available to persons of the age of 18 years or older.

11.2. MrWash is constantly developing the MrWash Service and MrWash may change or remove different parts of the MrWash Service, including features, the products and Partners available in the MrWash Service in part or in whole.

11.3. By using the MrWash Service, the User may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. MrWash generally does not review content provided by the Partners. MrWash is not responsible for third parties' (including the Partners') content or information or for any damages arising as a result of the use of or reliance on it.

11.4. You or the Customer Organization shall be responsible for obtaining and maintaining any devices or equipment (such as telephones) and connections needed for access to and use of the MrWash Service and all charges related thereto.

11.5. The User will not: (i) use or attempt to use another person’s personal MrWash account and/or access another person’s personal payment data through the MrWash Service or use another person’s personal payment cards when using the MrWash Service, without consent of that other person; (ii) copy, modify or create derivative works of the MrWash Service or any related technology; (iii) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the MrWash Service or any related technology, or any part thereof; (iv) remove any copyright, trademark or other proprietary rights notices contained in or on the MrWash Service; (v) remove, cover or obscure any advertisement included on the MrWash Service; (vi) collect, use, copy, or transfer any information obtained from the MrWash Service without the consent of MrWash; (vii) use bots or other automated methods to use the MrWash Service; (viii) create a MrWash account using a fake identity or an identity of another person; or (ix) access the MrWash Service except through the interfaces expressly provided by MrWash, such as the MrWash App and MrWash Website.

11.6. MrWash is entitled to remove a User from the MrWash Service with immediate effect and/or refuse or cancel any Orders from a User if: (i) the User abuses the MrWash Service or causes any harm or detriment to the use of the MrWash Service or the Partners or MrWash or MrWash’s employees, (ii) MrWash has reasonable belief of fraudulent acts by the User when using the MrWash Service, (iii) the User places a false Order (for example by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations arising from these Terms of Service; (iv) there is reasonable doubt about the correctness or authenticity of the Order. If MrWash cancels an Order that has already been paid for, MrWash shall transfer that amount into the same user account or MrWash at Work Account as the one from which the payment was made by the User.

11.7. The controller of the personal data collected about Users is BnPinvest UAB, unless otherwise indicated. BnPinvest UAB shall process any personal data collected from the User in accordance with MrWash Privacy Statement.

11.8. The User must comply with applicable third party terms of agreement when using the MrWash App or the MrWash Service.

11.9. The User represents and warrants that (i) he/she is not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) he/she is not listed on any U.S. Government list of prohibited or restricted parties.

12. Term and termination

12.1. These Terms of Service are in force as a binding agreement between MrWash and the User until further notice as long as the User is using the MrWash Service.

12.2. The User can discontinue the use of the MrWash Service at any time. MrWash can discontinue providing the MrWash Service permanently or temporarily at any time.

13. Complaints

13.1. Please note that the MrWash Service may at any time be interrupted or permanently discontinued. The MrWash Service may also be temporarily suspended. Do not use the MrWash Service for backing up any data. While we do our best in providing you our platform and services (including new and/or temporary services such as no-contact deliveries, deliveries with novel technology or deliveries of new product categories) error-free, MrWash does not promise or guarantee you anything regarding the reliability, functionality, timeliness, quality or suitability of the MrWash Service, its features or any service offered by MrWash. MrWash does not promise or guarantee anything that is not expressly mentioned in these terms.

13.2. The Partner is committed to prepare the Order in accordance with the features ordered by the User and within the time shown on the MrWash Service. If there are any defects in the (delivery of the) Order, the User may contact either the customer service of MrWash, acting on behalf of Partner, through the in-app customer support chat or at info@Mr-Wash.eu or the Partner directly.

13.3. The Partner is solely liable for any defects in the contents and preparation of the Order or other shortcomings in the performance of the Purchase Agreement.

13.4. The User who has discovered shortcomings in the performance of the Purchase Agreement must submit any complaints to MrWash or the Partner without delay, with clear descriptions of said shortcomings.

13.5. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the MrWash App. To the extent that any maintenance or support is required by applicable law, we, not Apple, shall be obligated to furnish any such maintenance or support. To the extent any warranty exists under law that cannot be disclaimed, we, not Apple, shall be solely responsible for such warranty. We, not Apple, are responsible for addressing any claims of the User or any third party relating to the iOS MrWash App or the User’s possession and/or use of the iOS MrWash App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS MrWash App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the iOS MrWash App’s use of the HealthKit and HomeKit frameworks.

14. Applicable Law and Dispute Resolution

14.1. These Terms of Service shall be governed by and construed in accordance with the laws of Lithuania, unless the User is located in the Czech Republic, Greece, Israel, Poland, Serbia, Azerbaijan, Kazakhstan, Slovakia or Malta, in which case these Terms of Service shall be governed by and construed in accordance with the laws of the country where the User is located.

14.2. If you are a consumer, please note that you cannot be deprived of the rights granted to you by the mandatory consumer protection laws of your country of domicile.

14.3. Disputes arising from these Terms of Service shall be resolved by the district court of Vilnius, unless the User is located in the Czech Republic, Greece, Israel, Poland, Serbia, Azerbaijan, Kazakhstan, Slovakia or Malta, in which case said disputes shall be resolved by the competent courts of the country where the User is located. A consumer may, however, always institute proceedings in the competent court of its domicile. If you are a User domiciled in the EU, you and MrWash may also use the ODR platform managed by the European Commission to settle disputes. This platform can be found on ec.europa.eu/odr . You may also refer a dispute to the consumer disputes board or other corresponding out-of-court institution in your domicile (such as the Finnish Consumer Disputes Board, kkv.fi/kuluttajaneuvonta , in Finland, the Czech Trade Inspection Authority, coi.cz , in the Czech Republic or the Polish Permanent Amicable Consumer Court at the competent Provincial Inspectorate of Trade Inspection, uokik.gov.pl , in Poland).

15. Amendments

15.1. These User Terms of Service are subject to amendments.

15.2. MrWash shall publish the amended User Terms of Service at the MrWash Website and shall inform the User that the MrWash Terms of Service have been amended on the MrWash Service or by email to the email address submitted to the MrWash Service by the User. If the User does not agree to any amended MrWash Terms of Service, he/she shall discontinue the use of the MrWash Service.

16. Assignment

16.1. MrWash shall be entitled to assign all or any of its rights or obligations hereunder in whole or part to an affiliate or successor or to a purchaser or acquirer of its business assets relating to MrWash Service without the User’s prior consent.

16.2. The User shall not be entitled to assign any of its rights or obligations hereunder in whole or part.

MrWash privacy statement

BnPinvest UAB and certain MrWash group companies (“MrWash”, “we”) process personal data of their users of MrWash’s cleaning ordering services (“MrWash App”) and the visitors of the website Mr-Wash.eu (“Website”).

In this Privacy Statement, the word “MrWash Services” refers jointly to the Website and the MrWash App. In this Privacy Statement, the word “User” or “you” refers jointly to our and our group companies’ customers, representatives and other authorized users of our customer organizations, potential customers and the users of the MrWash Services.

Our Privacy Statement explains, for example, the types of personal data we process, how we process the personal data and how you may exercise your rights as a data subject (e.g. right to object, right of access). Some of our services might be subject to a separate privacy policy. If a separate privacy policy applies to a particular service, we will post it in connection with the service in question.

This Privacy Statement may be updated from time to time in order to reflect the changes in data processing practices or otherwise. You can find the current version on the Website. We will not make substantial changes to this Privacy Statement or reduce the rights of the Users under this Privacy Statement without providing a notice thereof.

1. DATA CONTROLLER(S)

This Privacy Statement applies to processing of personal data carried out by MrWash.

In relation to the processing of personal data of Users in the below countries, BnPinvest UAB and the local MrWash group company are acting as joint data controllers. This means that BnPinvest UAB and the local MrWash group company together determine the purposes for and means by which personal data is processed. The country-specific joint controllers are listed below:

BnPinvest UAB., Registration code: 305594912 Located in A. Goštauto g. 8-215, LT-01108 Vilnius, Lithuania

BnPinvest UAB has been appointed responsible for handling all data subject requests and questions relating to the personal data processing of the MrWash group on behalf of the local joint controllers.

In relation to the processing of personal data of Users in other countries than the ones listed above, BnPinvest UAB acts as the sole data controller.

2. MRWASH’S CONTACT DETAILS

Name: BnPinvest
Business ID: 305594912
Correspondence address: A. Goštauto g. 8-215, LT-01108 Vilnius, Lithuania
E-mail address: info@Mr-Wash.eu
Mr-Wash.eu

MrWash has appointed a data protection officer who you can reach through the above contact details.

3. PERSONAL DATA PROCESSED AND SOURCES OF DATA

The personal data collected and processed by us can be divided into two general data categories: User Data and Analytics Data.

User Data

User Data is personal data collected directly from you or from our customer organization on behalf of which you are using the MrWash Services (“Customer Organization”), as the case may be. We may collect User Data from our Users and Customer Organizations in a variety of ways, including, after conclusion of a service agreement with the Customer Organization or when Users register to the MrWash Services, subscribe to a newsletter or fill out a form. Further, please note that we also collect details of any transactions and payments you carry out through the MrWash Services.

User Data that is necessary in order to use the MrWash Services

The following personal data collected and processed by us is necessary in order for a proper performance of the contract between you and us as well as for our legitimate interest whilst fulfilling our contractual obligations towards our Customer Organizations and for the compliance with our legal obligations.

After conclusion of the service agreement between us and the Customer Organization, the Customer Organization provides us with your full name and email address.

When you register to the MrWash Services and create a user account, you need to provide us with the following information:

• full name
• telephone number
• email address
• information relating to your payment instrument(s) such as the number of your payment instrument(s) and the expiration date of your payment instrument(s) (required for the purposes of ordering cleaning services and products via the MrWash Services, however not stored by MrWash, since MrWash uses a third party payment service provider for processing of payments)

User Data you give us voluntarily

Your user or customer experience may be enhanced by providing us with the following information:

Additional Account Information:

• a picture
• delivery address
• location data (if you consent to the processing of your location data)
• other information you provide either when creating a user account or later when modifying your account profile

Other Information. We may also process other information provided by you voluntarily such as:

• information you provide when rating our services
• marketing opt-ins and opt-outs
• information you provide by phone or in email or chat correspondence with us, including call recordings of your calls with our customer service

In addition to User Data collected from you and the Customer Organization, we process certain personal data third party service providers provide about you.

If you connect or login to your account with Facebook, Facebook shares with us personal information about you such as your profile picture, a sample of your Facebook friends and your Facebook ID.

Analytics Data

Although we do not normally use Analytics Data to identify you as an individual, you can sometimes be recognized from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal data under applicable laws and we will treat such data as personal data.

We may automatically collect the following Analytics Data when you visit or interact with the MrWash Services:

Device Information. We collect the following information relating to the technical device you use when using the MrWash Services:

• device and device identification number, device IMEI
• country
• IP address
• browser type and version
• operating system
• Internet service providers
• advertising identifier of your device
• visitor identifier

Usage Information. We collect information on your use of the MrWash Services, such as:

• time spent on the MrWash Services
• interaction with the MrWash Services
• information on your orders made through the MrWash Services
• the URL of the website you visited before and after visiting the MrWash Services
• the time and date of your visits to the MrWash Services
• the sections of the MrWash Services you visited
• the products you searched for while using the MrWash Services

Cookies

We use various technologies to collect and store Analytics Data and other information when the Users visit the MrWash Services, including cookies and web beacons.

Cookies are small text files sent and saved on your device that allows us to identify visitors of the MrWash Services and facilitate the use of the MrWash Services and to create aggregate information of our visitors. This helps us to improve the MrWash Services and better serve our Users. The cookies will not harm your device or files. We use cookies to tailor the MrWash Services and the information we provide in accordance with the individual interests of our Users.

You can manage the cookie preferences you have submitted earlier by clicking here

The Users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. For example, the following links provide information on how to adjust the cookie settings on some popular browsers:

Safari
Google Chrome
Internet Explorer
Mozilla Firefox

Please note that some parts of the MrWash Services may not function properly if use of cookies is refused.

A web beacon is a technology that allows identifying readers of websites and emails e.g. for identifying whether an email has been read.

Web analytics services

The MrWash Services use Google Analytics and other web analytics services to compile Analytics Data and reports on visitor usage and to help us improve the MrWash Services. For an overview of Google Analytics , please visit Google Analytics. It is possible to opt-out of Google Analytics with the following browser add-on tool: Google Analytics opt-out add-on

Advertising and visitor identifiers

The MrWash Services use pseudonymized identifiers to track and predict your app and service usage and preferences.

4. PURPOSES AND LEGITIMATE GROUNDS FOR THE PROCESSING OF YOUR PERSONAL DATA

Purposes

There are several purposes of the processing of your personal data by MrWash:

To provide the MrWash Services and carry out our contractual obligations (legal ground: performance of a contract and legitimate interest)

MrWash processes your personal data to be able to offer the MrWash Services to you under the contract between you and MrWash or between Customer Organization and MrWash.

We use the data for example to handle your payments or any refunds (where applicable) and to provide our partners (the laundry, car washes, building cleaning companies and our courier partners) with the information necessary for the preparation or delivery of your order. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint.

For our legal obligations (legal ground: compliance with a legal obligation)

MrWash processes data to enable us to administer and fulfil our obligations under law. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities.

For claims handling and legal processes (legal ground: legitimate interest)

MrWash may process personal data in relation to claims handling, debt collection and legal processes. We may also process data for the prevention of fraud, misuse of our services and for data, system and network security.

For customer communication and marketing (legal ground: legitimate interest)

MrWash processes your personal data to contact you regarding the MrWash Services and to inform you of changes relating to them. Your personal data are also used for the purposes of marketing the MrWash Services to you.

For quality improvement and trend analysis (legal ground: legitimate interest)

We may also process information about your use of the MrWash Services to improve the quality of the MrWash Services e.g. by analyzing any trends in the use of the MrWash Services. In order to ensure that our services are in line with your needs, personal data can be used for things like customer satisfaction surveys. When possible, we will do this using only aggregated, non-personally identifiable data.

Legal grounds for processing

MrWash processes your personal data to perform our contractual obligations towards you or the Customer Organization and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to run, maintain and develop our business and to create and maintain customer relationships. When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and e.g. provide you with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible.

In some parts of the MrWash Services, you may be requested to grant your consent for the processing of personal data. In this event, you may withdraw your consent at any time.

5. TRANSFER TO COUNTRIES OUTSIDE EUROPE

MrWash stores your personal data primarily within the European Economic Area. However, we have service providers and operations in several geographical locations. As such, we and our service providers may transfer your personal data to, or access it in, jurisdictions outside the European Economic Area or the User’s domicile.

We will take steps to ensure that the Users’ personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide adequate protection for the transfers of personal data to countries outside of the European Economic Area through a series of agreements with our service providers based on the Standard Contractual Clauses or through other appropriate safeguards.

More information regarding the transfers of personal data may be obtained by contacting us on any of the addresses indicated above.

6. RECIPIENTS

We only share your personal data within the organization of MrWash if and as far as reasonably necessary for the purposes of this Privacy Statement.

We do not share your personal data with third parties outside of MrWash’s organization unless one of the following circumstances applies:

For the purposes set out in this Privacy Statement and to authorized service providers

To the extent that third parties (such as the laundry services, car washes and building cleaning companies which prepare your order, our courier partners who deliver your order and Customer Organization which may pay your order) need access to personal data in order for us to perform the MrWash Services, we provide such third parties with your data. Furthermore, we may provide your personal data to our affiliates or to authorized service providers who perform services for us (including data storage, accounting, sales and marketing) to process it for us and to payment service providers to process your payments to us.

When data is processed by third parties on behalf of MrWash, MrWash has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.

Please bear in mind that if you provide personal data directly to a third party, such as through a link in the MrWash Services, the processing is typically based on their policies and standards.

For legal reasons and legal processes

We may share your personal data with third parties outside MrWash if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of MrWash, the Users or the public as far as in accordance with the law. When possible, we will inform you about such processing.

For other legitimate reasons

If MrWash is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data are transferred or become subject to a different privacy statement.

With your explicit consent

We may share your personal data with third parties outside MrWash when we have your explicit consent to do so. You have the right to withdraw this consent at all times free of charge by contacting us.

7. STORAGE PERIOD

MrWash does not store your personal data longer than is legally permitted and necessary for the purposes of providing the MrWash Services or the relevant parts thereof. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.

Most personal data relating to a User’s user account with the MrWash Services will be deleted after a period of 90 days have lapsed after the User has deleted its user account with the MrWash Services. Thereafter, a part of the personal data relating to a User’s user account with the MrWash Services may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes. All personal data relating to a User’s user account with the MrWash Services will be deleted within a period of 10 years after the User has deleted its user account with the MrWash Services, with the exception of personal data required in certain rare situations such as legal proceedings.

We will store Analytics Data of Users that do not have an account with the MrWash Services for a period of 90 days.

8. YOUR RIGHTS

Right of access

You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the MrWash Services or request a copy of your personal data.

Right to withdraw consent

In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use the MrWash Services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to rectify

You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the MrWash Services.

Right to erasure

You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data.

Right to object

You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of the MrWash Services or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use the MrWash Services.

Right to restriction of processing

You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may however lead to fewer possibilities to use the MrWash Services.

Right to data portability

You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.

How to use your rights

The abovementioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive or manifestly unfounded.

9. DIRECT MARKETING

The User has the right to prohibit us from using the User’s personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the functionalities of the MrWash Services or the unsubscribe possibility offered in connection with any direct marketing messages.

10. LODGING A COMPLAINT

In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, the User may lodge a complaint with the local supervisory authority for data protection in Lithuania, the Data Protection Ombudsman ( https://vdai.lrv.lt/en/ ). Alternatively, the User may lodge a complaint with the local supervisory authority for data protection of the User’s country of domicile.

11. INFORMATION SECURITY

We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, pseudonymization, firewalls, secure facilities and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience and ability to restore the data. We regularly test the MrWash Services, systems, and other assets for security vulnerabilities.

Should despite of the security measures, a security breach occur that is likely to have negative effects to the privacy of the Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.

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